Your privacy is important to us
We protect your personal information and respect your choices.
Introduction to our privacy policy
This policy explains how poralyxentum collects, uses, and protects your information. We comply with Australian privacy laws and aim for full transparency.
By using poralyxentum.com, you consent to our privacy practices as described below. We update this policy regularly to reflect the latest standards.
What information we collect
We collect information you provide directly and data collected automatically during your site visits.
Information you provide directly
- • Contact details such as your name and email address
- • Information shared when requesting consultations
- • Details shared through forms or surveys
- • Feedback and correspondence with our team
- • Payment information for subscription processing
Information collected automatically
- • Device type and browser you use to access our site
- • IP address and region for security purposes
- • Site usage statistics and analytics data
- • Cookies and similar tracking technologies
- • Interaction history with our website
How we use your information
Your data is used to provide services, maintain security, improve our offerings, and comply with legal requirements.
- • Managing your subscription and consultations
- • Responding to inquiries and feedback
- • Improving our services and website
- • Processing payments securely
- • Meeting legal and regulatory obligations
- • Monitoring usage for quality assurance
- • Sending important service updates
Our promise: We do not sell your information and only share it with trusted service providers when necessary for operations.
How we share your data
Your details may be shared with payment processors and IT providers. We limit sharing to what’s essential for delivering our service.
Trusted service providers
We work with reputable partners for payment processing and secure data storage. All providers meet Australian data standards.
Legal and compliance
We comply with all legal requests and regulatory requirements for data protection.
Anonymous statistics
We may use non-identifiable, aggregated data to analyze usage trends.
Your rights and choices
You have rights to access, correct, delete, or object to our use of your data. Contact us to exercise these rights.
- • Request a copy of your data we hold
- • Ask us to correct inaccurate information
- • Request deletion of your account data
- • Request transfer of your data to another provider
- • Object to processing your data
- • Request limits on how we use your data
Contact our privacy team for help with your data rights or to update your preferences.
How we protect your data
We use strict security measures and encryption to safeguard your personal information.
Technical measures we use
- • Encryption of sensitive data
- • Firewall protection for network security
- • Regular security updates and monitoring
- • User authentication for access
Organisational practices
- • Staff training on privacy procedures
- • Access controls for sensitive data
- • Regular policy reviews and audits
- • Incident response planning
How long we keep your data
We retain your information for as long as needed to provide our services or as required by law.
- • Account details are kept for the duration of your subscription.
- • Session histories are stored to improve support quality.
- • Correspondence is retained for service records.
- • Payment details are stored securely as required by law.
- • Preferences are kept to manage communications.
You can request data deletion at any time.
International data transfers
We store data in Australia. If data is transferred overseas, protections are in place to safeguard your privacy.
- • Transfers only to trusted partners
- • Agreements require data protection
- • Regular audits for compliance
- • Notification if data leaves Australia
Cookies and tracking
We use cookies for analytics, personalisation, and service improvement. You can adjust cookie settings in your browser.
Cookie types we use
- • Required for site features and security
- • Used to measure site effectiveness
- • Support language and setting preferences
- • Enable booking and feedback forms
You can opt out of non-essential cookies at any time.
Changes to this policy
We update our privacy policy as needed. Significant changes are communicated on our site.
- • Policy updates posted on this page
- • Email notifications for major changes
- • Advance notice of significant updates
- • Continued use implies acceptance
Check this page regularly for updates.
Contact our privacy team
Questions or requests? Email or call our team for support.
poralyxentum
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61.8.6605.2761
Email: content@poralyxentum.com
Policy last updated September 9, 2025
Effective from September 9, 2025